High EdWell aware of the growing importance of the global university ranking exercises, many governments in East Asia have introduced different strategies to benchmark with leading universities in order to enhance the global competitiveness of their universities. With strong determination to do better in such global ranking exercises, universities…

To enhance their competitive advantage in the marketplace, many business leaders develop market orientation strategies designed to increase customer engagement. These market orientation strategies include improvement in service delivery, relationship management, customer satisfaction, and quality control methods. There is a lack of understanding…

Over the last two decades, considerable progress has been made in establishing and implementing robust, comparable quality assurance processes throughout much of the European higher education sector. However, concerns persist over degree portability and recognition as current systems are rooted in national contexts. In particular, specialised…

Purpose: This paper aims to develop and empirically test the performance-based higher education service quality model. Design/methodology/approach: The study develops 67-item instrument for measuring performance-based service quality with a particular focus on the higher education sector. Scale reliability is confirmed using the Cronbach's alpha.…

The article first considers a characterization of higher education in Latin America, the principal problems and the scenarios that have led to the inclusion of quality assessment and accreditation processes in higher education as a priority in the regional agenda. The following aspects are then developed from a comparative perspective: the main…

South Africa's external quality assurance agency, the Higher Education Quality Committee (HEQC), commenced its first cycle of institutional audits in 2004. During 2005, three public higher education institutions were audited, namely the University of Cape Town, the University of Stellenbosch and Rhodes University. The process of preparing for and…

This article reports findings from 39 interviews from two Hong Kong universities and offers a critique of the RAE system. Respondents stated that the main emphasis in counting research productivity was on articles in prestigious international journals. There were many negative comments about this as the main quality indicator. Some respondents…

This article outlines a methodology for characterising features of programme-level assessment environments so that the relationship between features of the assessment environment and students' learning response can be studied. The methodology was developed through the detailed case study of nine undergraduate degree programmes: one in each of…

The present report is the product of an ENQA (European Association for Quality Assurance in Higher Education) Bologna Seminar "Quality Assurance in Transnational Education: from words to action" hosted by the Quality Assurance Agency (QAA, UK) in London in December, 2008. The seminar discussed the current trends in Transnational…

This article presents the findings of a survey, conducted on league tables and rankings systems worldwide, including seventeen standard ones and one non-standard league table. Despite the capacity of existing league tables and rankings to meet the interest of the public of transparency and information on higher education institutions, ranking…

Describes and compares the process used for accreditation of postsecondary programs of education for librarianship, and the existing programs and justification for certification of individual librarians. An argument for the advantages of institutional accreditation over individual certification is presented. (13 references) (CLB)

Two procedures for systematic organizational quality assessment are presented: (1) a distributional assessment to monitor individual, group, or unit performance by establishing real and maximum-feasibility parameters; and (2) a cost-assessment system based on utility analysis, to assign dollar values and benefits to quality interventions targeting…

A survey of 67 external evaluators from professional associations, 80 department heads, and 162 department faculty investigated effects of a trial departmental-evaluation program in Taiwan universities, focusing on whether assessments conducted by professional associations were better and more appropriate than those conducted by the education…

Recently the Spanish higher education board launched a university evaluation program to institutionalize quality assessment as an extended, continuous, system-wide process. Self-study and external assessments are the program's cornerstones. The new quality assessment program and the experiences leading to it are explained. Potential problems and…

Examines relationships which exist internationally between contexts, methods, and impact on institutions of external quality assessments in higher education. Argues that debates about quality assessment are frequently debates about power and change. Case studies of the University of Aalborg (Denmark), Uppsala University (Sweden), and Monash…