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Direct linkTeeroovengadum, Viraiyan; Kamalanabhan, T. J.; Seebaluck, Ashley Keshwar – Quality Assurance in Education: An International Perspective, 2016
Purpose: This paper aims to develop and empirically test a hierarchical model for measuring service quality in higher education. Design/methodology/approach: The first phase of the study consisted of qualitative research methods and a comprehensive literature review, which allowed the development of a conceptual model comprising 53 service quality…
Descriptors: Student Surveys, Educational Quality, Validity, Reliability
