Higher education is a critical element of the American economy, because of both its benefits and its costs to individuals and taxpayers. Yet we know very little about the relationships between the things colleges and universities do and the resources they need to do them. Currently, shrinking public support and increasing tuition make it urgent…

The Commonwealth of Learning Review and Improvement Model (COL RIM) was developed by the Commonwealth of Learning in response to two key drivers: (1) Increased global emphasis on the quality of higher education; and (2) Rising concern about the high cost and uncertain benefits of conventional approaches to external quality assurance. Any…

Purpose: This paper aims to develop and empirically test the performance-based higher education service quality model. Design/methodology/approach: The study develops 67-item instrument for measuring performance-based service quality with a particular focus on the higher education sector. Scale reliability is confirmed using the Cronbach's alpha.…

The adoption of the Bologna process has influenced the development of quality assurance across many countries in Europe. In particular, the implementation of the Framework for Qualifications in the European Higher Education Area has stimulated discussion about the three cycle model, which uses generic descriptors for each cycle based on learning…

The Malcolm Baldrige Quality guideposts provide a comprehensive model for systematic quality improvement and innovation in colleges and universities.

Evaluates the Swedish model of quality assurance of higher education by examining the response of institutions to 27 quality audits and 19 follow-up interviews. Discusses the relationship between top-down and bottom-up approaches to internal quality assurance and suggests that, with growing professionalization, more limited result-oriented audits…

This paper explores whether it is possible to isolate independent effects of external quality audit (EQA) and concludes that effectiveness evaluations have a stronger foundation when the combined effects of university governance and management initiatives and government initiatives are examined together with EQA. The issue of how successful these…

In recent years, Irish universities have cooperated in developing quality assurance systems and in representing their approach nationally and internationally as a unique quality model. The quality framework that is described in this publication is the result of close collaboration among the universities, the Conference of Heads of Irish…

A discussion of external evaluation of a college or university program or unit looks at two different approaches used in the United States for accreditation purposes--standards of good practice and competency-based learning and review. Methods of maintaining consistency and eliminating bias are examined briefly. (MSE)

The Malcolm Baldridge National Quality Award (MBNQA) framework for defining organizational quality is widely accepted in for-profit organizations. A study examined the validity of the proposed relationships among MBNQA dimensions using data from higher education. The empirical results help identify a modified model that has implications for…

Since 1971, the Commission on Occupational Education Institutions (COEI) of the Southern Association of Colleges and Schools has been responsible for developing, field testing, and refining policies and procedures for accrediting postsecondary technical or occupational education institutions. At present, the COEI's accreditation procedure is a…

An overview is provided of the Quality First Process Model developed by Fox Valley Technical College (FVTC), Wisconsin, to provide guidelines for quality instruction and service consistent with the highest educational standards. The 16-step model involves activities that should be adaptable to any organization. The steps of the quality model are…

Texas A&M University's Evans Library conducted a survey (SERVQUAL) to measure service quality in terms of tangibles (appearance of facilities, equipment, personnel, and communication materials), reliability, responsiveness, assurance, and empathy. Discrepancies between expectations and perceptions were found in reliability, responsiveness,…

To help institutions meet National Council for Accreditation of Teacher Education standards, the article presents a research-based accreditation self-study process model incorporating three factors: recognition that program improvement is worthwhile, a well-designed curriculum benefiting from continuing improvement and a strong knowledge base, and…

The current practice of accrediting technical education is based on a set of policies and comprehensive standards pertaining to all aspects of the institution. These policies and standards are applied by institutional personnel to conduct a self-study based on the school's mission and by an independent team of technical educators-evaluators to…