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Massy, William F.; Sullivan, Teresa A.; Mackie, Christopher – Change: The Magazine of Higher Learning, 2013
Higher education is a critical element of the American economy, because of both its benefits and its costs to individuals and taxpayers. Yet we know very little about the relationships between the things colleges and universities do and the resources they need to do them. Currently, shrinking public support and increasing tuition make it urgent…
Descriptors: Measurement, Productivity, Higher Education, Costs
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Sultan, Parves; Wong, Ho – Quality Assurance in Education: An International Perspective, 2010
Purpose: This paper aims to develop and empirically test the performance-based higher education service quality model. Design/methodology/approach: The study develops 67-item instrument for measuring performance-based service quality with a particular focus on the higher education sector. Scale reliability is confirmed using the Cronbach's alpha.…
Descriptors: Foreign Countries, Higher Education, Quality Control, Program Effectiveness