To improve customer service, some academic libraries have used a service philosophy statement to foster a shared understanding of service standards. The authors conducted semistructured interviews with heads of public services at academic libraries to understand how the service philosophy statement was used in practice and its impact on staff…

Summer reading for children is a long standing and cherished tradition in public libraries across America, but today's kids need to master new skills and competencies. Today's summer programming needs to move beyond reading to engage children with hands-on activities, thus keeping their brains active even when school's out. Here, a team of…

Writing a mission statement is difficult, especially today when the need for libraries is being openly questioned. Now more than ever, librarians, trustees, and patrons must determine how libraries can best serve their communities and express their conclusions in their mission statements. A clear sense of purpose provides an essential foundation…