Higher education institutions adopt conversational agents, or chatbots, to perform and automate certain business functions. While chatbots exist to support Enrollment Services, Financial Aid, and other departments within an institution, Institutional Research lacks options. Institutional Research supports higher education institutions by providing…

This chapter describes a framework to guide collaboration between institutional research and other campus offices. Three examples are then provided to illustrate how the framework was applied successfully to actual projects.

This chapter describes how data analysis and data-driven decision making were critical for designing, developing, and assessing a new academic program. The authors--one, the program's founder; the other, an alumna--begin by highlighting some of the elements in the program's incubation and, subsequently, describe some of the components for data…

Distributed leadership has been explored internationally as a leadership model that will promote and advance excellence in learning and teaching in higher education. This paper presents an assessment of how effectively distributed leadership was enabled at five Australian institutions implementing a collaborative teaching quality development…

The literature suggests that collaborative approaches to leadership, such as distributed leadership, are essential for supporting educational innovators in leading change in teaching in universities. This paper briefly describes the array of activities, processes and resources to support distributed leadership in the implementation of a network,…

This study analysed accreditation exercises of universities undergraduate programs in Nigeria from 2001-2013. Accreditation is a quality assurance mechanism to ensure that undergraduate programs offered in Nigeria satisfies benchmark minimum academic standards for producing graduates with requisite skills for employability. The study adopted the…

Over the last few decades, college admission rates for Latinos have increased. However, the achievement gap between Latino students and other ethnic groups remains wide. Peer mentorship programs have shared in some degree of success in promoting the academic success of diverse and underrepresented student populations. Despite the growing…

For colleges seeking to improve student outcomes, new technologies often appear to hold the promise of transformative change. Across the country, colleges are using technological tools to enhance reform efforts related to how they teach, how they provide supports to students, and how they guide students through programs of study. In order for…

The President of the University of Cincinnati charged the Academic Coordinating Committee (ACC), a universitywide governance body, to conduct a comprehensive review of degree programs by designing a process with multiple outcomes: building an academically stronger university; ensuring consistency with the institution's capacity and academic…

While literacy interventions can be implemented in any grade, focusing on interventions in grades 3-8 is critical because it is often the best chance for students identified with earlier reading deficiencies to become ready for the literacy demands of postsecondary education and careers. States in both the Regional Educational Laboratory (REL)…

Purpose: This paper aims to focus on the changing nature of quality assurance systems within the sixth form college sector. Design/methodology/approach: Ten sixth form colleges were surveyed across England and staff from varying levels within college hierarchies questioned about how quality assurance systems were implemented. Research involved…

The system office for community college institutional research (SOCCIR) plays a role in the drama of higher education that states must orchestrate to help community college systems operate effectively and efficiently over the long term. But how exactly does the SOCCIR enable a state to accomplish what the separate institutional research (IR)…

This article provides insights from a 2-year, cross-site evaluation of state funded developmental education sites and serves as a focus article for response by those sites. Receiving grants from the Texas Higher Education Coordinating Board (THECB), nine sites (5 community colleges and 4 universities) implemented innovative developmental education…

Over the past 10 years increasing numbers of charter schools have been considered a viable option for many students seeking to obtain a quality education. Public charter schools and their administrators and teachers are obligated to follow the principles enshrined in federal mandates, such as the Individuals with Disabilities Education Improvement…

This dissertation study chronicles the creation of a computer-based, asynchronously delivered diversity training course for a state agency. The course format enabled efficient delivery of a mandatory curriculum to the Massachusetts Department of State Police workforce. However, the asynchronous format posed a challenge to achieving the learning…