The process of improving organizational performance through designing systemic interventions has remarkable similarities to designing instruction for improving learners' performance. Both processes deal with subjects (learners and organizations correspondingly) with certain capabilities that are exposed to novel information designed for producing…

This paper discusses the implications of Lucy Suchman's conclusion that a theory of situated action--i.e., the actual sense that specific users make out of specific Xeroxing events--is truer to the lived experience of Xerox users than a cognitive account of the user's plans--e.g., the hierarchy of subprocedures for how Xerox machines should be…

This paper provides an overview of past research on training employees for computer-mediated work. Recent literature is reviewed and critically analyzed using a four-part framework of individual differences and skill acquisition: sociodemographic factors, abilities and motivation, task constraints, and the man-technology interface. Furthermore, a…

Research in human computer interaction and instructional design can provide insights into effective methods for training microcomputer users. Suggestions include utilizing error recognition and recovery, development of mental models, simplification of documentation, and using cognitive approaches that allow transfer of knowledge to new situations.…