The effectiveness of a video tutorial versus a paper-based tutorial for software training has yet to be established. Mixed outcomes from the empirical studies to date suggest that for a video tutorial to outperform its paper-based counterpart, the former should be crafted so that it addresses the strengths of both designs. This was attempted in…

This study investigated the effects of a minimal manual version versus a cards version of documentation on students' computing behaviors while learning to use a telecommunication system (Appleshare), students' attitudes toward the documentation, and students' later use of the system. Guidelines from the work of Carroll and colleagues at the IBM…

This study explores a relatively new area of computer research, i.e., utilization of computer-generated feedback based upon the knowledge gained in both written and computer-based instruction. One hundred and twenty-six freshmen and sophomore college students from a variety of academic majors volunteered for this study. The instructional materials…

Three adaptive models encompassing variations of instructional support, incentives, and context of presentations were developed and validated through eight separate studies which compared the teaching of statistics under computer-managed instruction or teacher-managed systems. Results indicate instructional support adaptations were effective, but…

This study addressed the assessment and development of problem-solving skills of college students. A mathematics-oriented computer-assisted instruction (CAI) program with an embedded general problem-solving strategy was developed. A related computer-managed instruction (CMI) module maintained student progress and phased out the problem-solving…