Emergency response services are vital for enhancing public safety by safeguarding the environment, property, and human lives. As frontline members of these services, 9-1-1 dispatchers have a direct impact on response times and the overall effectiveness of emergency operations. However, traditional dispatcher training methods, which rely on…

The articles published in "D & S" concerning the creation and operation of remote training methods can be characterized according to the points of view taken by experts or researchers. The authors are interested in three particular aspects of the training process: organization, design, and impact. Different approaches in the design…

Purpose: The purpose of this paper is to increase understanding of the relationships among the workplace as a learning environment, strategies for competence development used by SMEs and learning outcomes. Specifically, there is a focus on a distinction between formal and integrated strategies for competence development, the conditions under which…

This document explains the British Industrial Training Research Unit's CRAMP (Comprehension, Reflex action, Appropriate attitude, Memorizing, Procedural learning) system for designing training. The first section introduces the CRAMP approach and includes an exercise (and answers) to measure whether the reader understands CRAMP's definitions of…

This book details a system for evaluating all training programs regardless of their instructional style, method, or format. In the introduction the relationship between high quality training and total customer satisfaction, types of training subject to quality problems, and ways of ensuring the quality of training are discussed. The remainder of…

The implementation of the Australian national training package for hospitality occupations in Tasmania and the effects of inclusion of literacy and numeracy competencies in the training package were examined in a case study. Data were gathered through a literature review, analysis of the hospitality training package, workplace data, and…

The implementation and effectiveness of the inclusion of literacy and numeracy in industry training packages was examined in a case study that focused on the use the horticulture industry training package in South Australia. Data were gathered from the following activities: a literature review; consultations with stakeholders in the package's…

The implementation and effectiveness of the inclusion of literacy and numeracy in industry training packages was examined in case studies of three programs in Western Australia. Two were certificate programs in cooking and food and beverage as specified in the hospitality training package, and the third was an aged care program based on the…

The effects of the inclusion of literacy and numeracy competencies within Australia's food processing industry training package were examined in two case studies of training at two food processing facilities in Victoria. The first case study involved a large pasta factory that had approximately 270 employees and a contract with a registered…

The effects of the inclusion of literacy and numeracy competencies within Australia's civil construction industry training package were examined in a case study in Queensland. Data were collected through the following activities: interviews with trainers, workplace teachers, and workers; observations of training at an on-site training session on…