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Retna, Kala S.; Chong, Eric; Cavana, Robert Y. – Journal of Higher Education Policy and Management, 2009
Students are considered to be the main "customers" in universities and polytechnics and increasingly they seek to have their needs met. This is one of the main reasons for persistent calls for the improvement of teaching in higher education. Tutors play an important role in the delivery of undergraduate education, although they are often…
Descriptors: Undergraduate Study, Student Attitudes, Questionnaires, Foreign Countries