There is a need to implement a comprehensive training program to build employees' knowledge, skills, and attitudes in order to improve quality service at ABC Restaurant because of a surge in customer complaints. The purpose of this study was to develop a training program that included an employee handbook as a training tool, a handbook designed…

The term "job aids" is a phrase used to describe a genre of ready-guidance tools or prompts that assist a person in performing a job or task. The purpose of job aids is to specify what is to be done, how to do it, the order in which it is to be done, and the standards to be met in doing it. Because job aids are not instructional…

The paper outlines a staff development strategy (model) designed to facilitate the development of sound instructional materials while keeping in harmony with the concerns of the individual staff members. The goals and role of innovation, stages of concern among staff, and strategies in staff development are discussed. (EAO)

Knowledge and skills related to environmental protection are in high demand for any workforce that is both aware of and competent in its actions. Continuous optimization and reform of production structures are essential procedures for ecology-geared corporate processes; therefore, corresponding training for all members of the workforce, from…

Vocational rehabilitation facilities can vary greatly from the standpoints of the client populations they serve and the services they provide. Therefore, to be maximally effective, training manuals for the staff at vocational rehabilitation facilities must be developed at the individual facility at which the staff training is taking place. This…

The information in this report reflects the record of services provided by the Office of Instructional Technology during the 1989-1990 school year to help meet the educational needs of public schools in South Carolina. Information is presented in the following sections: (1) annual management plan, which entails the achievement of objectives in…

Examines the change in direction from materials development to staff development at the Centre for Developing English Language Teaching, Ain Shams University. Staff development was found to be a necessary step to enhancing the impact of a curriculum change. (21 references) (GLR)

This document reports on the 1991 Planning Meeting on Asian/Pacific Joint Production (AJP) Program of Materials for Neo-Literates in Rural Areas, the purpose of which was to discuss Asian Cultural Center for Unesco (ACCU) literacy programs to be carried out under regional cooperation. Opening addresses focused on the success of the cooperative…

Because of a documented need for more and better trained vocational education teachers, including those from industry, an alternative approach to teacher preparation, called performance-based teacher education (PBTE), was developed. PBTE is an approach to instructor preparation in which (1) the training program is based on the competencies…

This paper reports on the external evaluation of a project to expand existing services in the Orange County (Florida) school district to handicapped students with limited English proficiency (LEP). Major goals of the project include development, demonstration, and packaging of methods, procedures, and materials for identifying, placing, and…

Because of an expressed need for staff development for vocational education administrators, research was conducted to identify and verify the competencies needed by vocational administrators; competency-based modularized materials were developed to address those competencies; and a variety of competency-based training program strategies were…

This document contains the final report of Project PAL (Pennsylvania Adult Literacy), designed to address staff development needs at a Pennsylvania adult literacy center, and three manuals: a tutor training resource manual for use by coordinators in developing a 9.5 hour tutor-training session, a tutor handbook for volunteers, and a coordinator's…

This paper proposes a two-part, basic computer literacy program for university faculty, staff, and students with no prior exposure to computers. The program described would introduce basic computer concepts and computing center service programs and resources; provide fundamental preparation for other computer courses; and orient faculty towards…

Third, and final, in a series of two-week workshops designed to teach the techniques of developing competency-based curriculum materials, the phase III workshop had two major thrusts: to assess the quality of curriculum materials previously developed and to determine in what areas of curriculum development the workshop participants needed…

A group of concerned companies in the nuclear electric power industry formed the Electric Utility Instructor Training Consortium to train instructors in a cost-effective and time-efficient manner. The companies collaborated with the Ohio State University to (1) conduct job and task analyses; (2) develop performance-based instructor modules; (3)…