There is a need to implement a comprehensive training program to build employees' knowledge, skills, and attitudes in order to improve quality service at ABC Restaurant because of a surge in customer complaints. The purpose of this study was to develop a training program that included an employee handbook as a training tool, a handbook designed…

Western Region EFNEP coordinators were frustrated by the apparent lack of materials available for training newly hired paraprofessional nutrition educators. An on-line survey was distributed to all EFNEP and SNAP-Ed state coordinators seeking details about initial training and available materials and requesting copies of materials for review.…

Role-play, in which learners act out roles in case scenarios, appears to be used across a broad range of discipline areas to address learning across the cognitive, psychomotor and affective domains. This paper describes the development of a prospective typology of role-play learning opportunities derived from role-play scenarios used at one large…

An explanation of the way learning materials are developed at the American College is offered as a model for trainers developing their own materials. Personnel functions, the development of the construct lesson plan, and a videotape project are discussed. Suggestions for the individual trainer are offered. (EC)

Describes an adaptation of the Component Display Theory to a corporate training setting where the principal developmental effort was done by content experts. An overview of the Component Display Theory is included with a case study illustrating the application process. Examples of the resultant training products are included. (MBR)

Information mapping is a unique method of organizing, writing, sequencing, and formatting learning and reference materials. The technique is applied to training, and a chart is provided to help trainers decide whether they should use information mapping in the preparation of their training materials. (Author/MW)

Gives step-by-step guidelines for planning, designing, and writing useful training manuals for task performance and equipment operation. Steps include finding out what the worker needs to know to do the job, organizing materials in proper sequence, stating precise operations, and then trying out the instructions. (MF)

A mini-pilot test was conducted by the Department of Labor's Employment Standards Administration to develop training on enforcing the Federal Family and Medical Leave Act. The situation that necessitated the test is presented; mini-pilot test examples are explained; and pros and cons of the mini-pilots are examined. A sidebar contains suggestions…

A survey to assess available training materials related to visual impairment was conducted by the Continuing Education Program for Rehabilitation: Region 2 (CEPR 2) staff. Three training systems--rehabilitation counselor education training programs, regional rehabilitation continuing education programs, and research and training centers--were…

A trainer specializing in producing media packages for sales training tells what they are, how to use them, and how to put them together. (Author)

The term "job aids" is a phrase used to describe a genre of ready-guidance tools or prompts that assist a person in performing a job or task. The purpose of job aids is to specify what is to be done, how to do it, the order in which it is to be done, and the standards to be met in doing it. Because job aids are not instructional…

Noting that good training results from the instructor's skill, knowledge, and ability to plan a session based on what participants need and want, this book is a comprehensive guide that illustrates how to design, organize, conduct, and evaluate early childhood workshops and training seminars. The book includes sections on troubleshooting problem…

This article describes the development of training materials for individuals with developmental disabilities and their families and discusses statewide systems efforts to promote self-determination. The materials, developed by Florida agencies, are designed to enable individuals and family members to envision and realize choice, inclusion, and…

Examines an instructional systems design (ISD) model used by Bell Laboratories as an illustration of how heuristics can be brought to bear upon the design and development of instructional materials. Ten references are listed. (Author/MER)

Designed for braille transcribers and teachers of the visually handicapped, this document consists of three short articles about literary braille. The first article discusses the changes in the official literary braille code which became effective on October 1, 1980. The second article describes problems commonly encountered by students and…