In the global workplace, there has been tremendous growth in business processing outsourcing (BPO). Many industries are establishing call centers, back offices and other offshore enterprises in developing countries in an attempt to reduce costs. This development has far-reaching implications for language in these offshore destinations. Despite…

Briefly reviews the salient concepts in the job redesign literature and describes an exercise which permits the reader to undertake a job redesign program. Actual company data are provided that indicate the effectiveness of the company's strategy. Sixteen references are listed. (Author/LLS)