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Direct linkForey, Gail; Lockwood, Jane – English for Specific Purposes, 2007
In the global workplace, there has been tremendous growth in business processing outsourcing (BPO). Many industries are establishing call centers, back offices and other offshore enterprises in developing countries in an attempt to reduce costs. This development has far-reaching implications for language in these offshore destinations. Despite…
Descriptors: Business Communication, Insurance, Foreign Countries, Communication Skills
