This article examines how rigour is achieved in the Abductive Research Strategy (ARS). It begins with a review of some of the arguments about objectivity and rigour in social sciences, which shows that quantitative and qualitative researchers hold different meanings of objectivity and therefore different ways of achieving rigour in their research.…

Purpose: Current study intends to examine key human resources practices (human capital, training and rewards) that influence employee commitment and service recovery performance (SRP) of Takaful industry agents in Southeast Asian region. The Takaful industry is facing stiff competition with conventional insurance industry in Malaysia and Indonesia…

The article sets out peculiar features of attaining the CERA credential from the Canadian Institute of Actuaries. The analysis results show that there are scores of ways available to candidates perusing the aim of becoming a CERA. There have been singled out the main models following which it is possible to get the designation which is…

As employability has become a more visible graduate attribute, it is becoming recognised that a better understanding of information practices in work may enable a smoother transition from university to employment. This paper discusses the current state of workplace information literacy and presents the findings of research into staff experiences…

Introduction & Purpose: Considering the stressors in the Social Security Organization and the management of these factors in order to improve efficiency and quality of medical services, the present study aimed to to provide a stress management model for insurance employees of the Social Security Organization of Iran. Materials and Methods:…

Purpose: This paper aims to examine the impact of salespeople's subjective person-job fit on the salespeople's intention to quit. Moreover, this study further investigates how the subjective person -job fit could be influenced by the cooperative learning and support in the organization. Person-job fit is an important issue for salespeople's career…

In the financial services sector in Germany the proportion of trainees qualified to go on to university is particularly high. But what induces school leavers not to go (straight) to university? A written survey of over 500 trainees in the banking and insurance sectors examined the motivations for the choice of educational pathway. Only some of the…

In the global workplace, there has been tremendous growth in business processing outsourcing (BPO). Many industries are establishing call centers, back offices and other offshore enterprises in developing countries in an attempt to reduce costs. This development has far-reaching implications for language in these offshore destinations. Despite…

This paper deals with a case study of Management Development (MD) practices at Malaysian Assurance Alliance (MAA). The aim of this research is to investigate how a large Malaysian insurance corporation developed and integrated MD initiatives with current organizational needs and tasks. Attempts were made to map and categorize the MD initiatives…

The article discusses the Insurance Industry Training Council's development, its purpose, and goals in training since its inception in 1968. (BP)

This article reports a study conducted to identify the needs for continuing professional development for life insurance sales representatives and to examine the competencies needed by those sales representatives. A modified Delphi technique was used. Most life insurance companies in the USA implement an education and training plan advocated by the…

Examines the process of information transmission in adaptive, viable organizational systems. Beer's viable system model is used to explain a system's information requirement at each time of the adaptation process, the source of this information, and the effect of information transmission on a system's cohesion. Four hypotheses are stated and…

Examines how listening is perceived by people in Singapore involved in insurance. Finds that all categories of respondents apart from students ranked listening as more important than writing or speaking; and all categories of respondents consider insurance agents to possess less than the desired degree of listening competence. Shows how each group…

In the five years leading up to 2002 there were many significant changes in the insurance industry in Australia that brought about a range of training needs. These training needs arose from matters as diverse as mergers, increased competition, corporate failures, and legislative changes. This study includes findings from a survey of the insurance…

Australia's finance and insurance industry is among the 5 industry divisions in which females outnumber males. Women's share of industry jobs has risen from 51% to 55% in the last decade. However, there is a pronounced gap in earnings between male and female workers. Employers expressed below-average satisfaction with vocational education and…