In a number of human service offices in Oregon's Jackson and Coos Counties, workers from multiple programs work together in shared offices to provide families with ready access to a wide range of benefits and services. Other factors besides co-location that have proved critical to these programs' success are as follows: shared intake and…

The most striking characteristic of the human service system in Montgomery County, Ohio, is the size and scope of its job center. The center occupies 5.5 acres of office space, has ample parking, is well served by the public transportation system, and is the locus of many human service and employment programs and service providers. The county's…

Over the past decade, the Human Services Agency (HSA) of San Mateo County, California, has implemented a series of management and staff processes designed to facilitate the delivery of services to county residents. Examples of these services are as follows: (1) regionalization (HSA offices are located throughout the county, and office staff and…

Efforts to integrate the delivery of human service programs (HSP) in Colorado's El Paso County and Mesa County were examined through site visits and meetings with 34 members of HSP staff in both counties. The site visits confirmed that staff and management of HSP in both counties have implemented a series of client-centered processes to provide…