Address presented at the annual meeting of the Eastern Psychological Association, New York City, April 1971. Research started under a grant from the National Aeronautics and Space Administration and completed and reported under a grant from the National Science Foundation, Office of Science Information Service. (VM)

Paper analyses experience in the design of effective interactive communication procedures for computer systems in the light of established research on human verbal skills. (Author)

An attempt is made to provide a comprehensive guide to design of the dialogues between man and computer that take place at computer terminals. Particular topics include problems with conventional alphanumeric dialogues, dialogues with sound and graphics, pyschological characteristics of computer terminal users, problems of designing dialogues for…