Publication Date
| In 2025 | 0 |
| Since 2024 | 0 |
| Since 2021 (last 5 years) | 0 |
| Since 2016 (last 10 years) | 0 |
| Since 2006 (last 20 years) | 1 |
Descriptor
Author
| Connaway, Lynn Silipigni | 1 |
| DeAngelis, Jocelyn A. | 1 |
| Giannini, Tula | 1 |
| Radford, Gary P. | 1 |
| Radford, Marie L. | 1 |
Publication Type
| Journal Articles | 2 |
| Reports - Research | 2 |
| Speeches/Meeting Papers | 1 |
Education Level
| Higher Education | 1 |
Audience
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewed
Direct linkRadford, Marie L.; Radford, Gary P.; Connaway, Lynn Silipigni; DeAngelis, Jocelyn A. – Library Quarterly, 2011
Erving Goffman's theoretical framework and concept of face-work has the potential to greatly increase the understanding of interpersonal dynamics in computer-mediated communication realms. This research used an ethnography of communication approach and the concept of face-work to analyze the transcript of an interaction between a librarian and a…
Descriptors: Reference Services, Interaction, Computer Mediated Communication, Synchronous Communication
Giannini, Tula – Proceedings of the ASIS Annual Meeting, 1999
Compares the traditional model of the reference interview with a new model based on online information process. Findings offer new perspectives on the reference interview process and lend support to the adoption of a new reference model which shifts its venue from a person to person process, to one in which information itself provides the platform…
Descriptors: Computer Mediated Communication, Information Retrieval, Information Services, Interaction
