Describes a model for communication training in bargaining and negotiation skills. The model was designed for enforcement officers who collect delinquent taxes but can be adapted for clients in other public and private organizations. (PD)

Human relations problem situations for Army senior non-commissioned officers (NCOs) were identified and analyzed using group problem solving methods. Then, using an analysis summary prepared for each case study problem situation as the basis, candidate performance exercises were developed. (These exercises specify terminal performance objectives…

This study evaluated the effectiveness and desirability of dual communication boards as receptive and expressive forms of communication by 3 deaf-blind students (ages 16-21) in community-based vocational instruction settings. One year after implementation, students and communication partners were successfully using the boards. Use of dual boards…

The practice of interviewing individuals rather than groups has been based largely upon methodological concerns for preventing contamination of data. The assumptions that (1) the data provided by individuals can, in aggregate, yield social truth; (2) individuals are conscious of social phenomena; and (3) the whole of social reality is equal to the…

The following papers are included: "Assessment of Telecommunications Needs at the Texas Department of Health" (Adair, Griffin, Steinhausen); "Realizing the Democratic Ideal in Adult Distance Learning" (Boyd, Dirkx); "Classroom Social Interaction" (Burkhart-Kriesel); "Interaction Analysis of an Inter-University…

This document contains 71 papers and 11 workshop presentations on distance teaching and learning from a conference on educational research. The following are among the papers included: "Bridging Distances and Differences" (Nancy Anderson); "The Role of Site Directors in Faculty and Student Success" (Edith M. Barnett, Jeanie P.…