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Managing Discourse in Intercultural Business Email Interactions: A Case Study of a British and Italian Business Transaction
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Incelli, Ersilia – Journal of Multilingual and Multicultural Development, 2013
This paper investigates native speaker (NS) and non-native speaker (NNS) interaction in the workplace in computer-mediated communication (CMC). Based on empirical data from a 10-month email exchange between a medium-sized British company and a small-sized Italian company, the general aim of this study is to explore the nature of the intercultural…
Descriptors: International Trade, Business Communication, Official Languages, Second Language Learning