In the twenty-first-century working professionals need to possess strong Interactional Competence to handle professional communication in intercultural contexts (PCIC). However, the relationship among the three PCIC constituents -- culture, workplace and interaction -- is undertheorized in current research. This leaves PCIC practitioners…

Fieldwork interviews can be utilised in intercultural communication classrooms to compare theories with real-world experiences, promoting discovery and facilitating deeper learning. However, the insights drawn from such interviews are often reduced to direct quotes from interviewees, with little reflection on why they express their views in…

Previous studies suggest non-native speakers (NNSs) use cover strategies to achieve a positive public self-image despite their lack of comprehension when interacting with native speakers (NSs). This study examines the interpersonal implications and NSs' interactional dilemma in minimizing NNSs' face threats while addressing potential…

Although misunderstandings as such have been extensively studied, the ways in which problems of understanding are avoided--especially in cross-cultural communication--have so far received limited attention. This article examines over 24 h of private conversation data from seven established, intercultural couples who use lingua franca English as…

Although there has been a steady rise of empirical studies investigating pragmatic strategies in oral communication using English as a lingua franca (ELF), there have been relatively few published studies about pragmatic strategies in written ELF communication. Email, despite its current popularity, has scarcely been examined in ELF communication.…

This paper explores the interactions of a groupwork team composed of both local and exchange students, with heterogeneous competence in English, in an English-medium CLIL context at a technical university in Catalonia. Plurilingual and multimodal conversation analysis is used to trace how the students jointly complete an academic task. The…

Computer-mediated communication (CMC) has been argued to cause (mis)communication issues. Research and practice suggest a range of tactics and strategies for educators focused on how to encourage and foster communication in a virtual learning environment (VLE) (eg, Salmon). However, while frameworks such as Salmon's support the effective…

This study analyzes the conversational styles of two dyads who engaged in a semester-long, video-mediated telecollaboration between Japan and America. While one dyad expressed the greatest satisfaction and developed the autonomy to continue the project beyond the curricular requirement, the other dyad expressed the greatest frustration, requiring…

This study looked at ESL adult speakers' use of coping strategies in their conversations with native speakers in the United States, as a counter-discourse. More specifically, the discursive negotiation strategies used by 6 ESL adult speakers of varied ethnicities and linguistic backgrounds were analyzed, both inside and outside ESL classrooms. The…

This paper addresses the use of videography combined with group interviews, as a way to better understand the informal learnings of 11-12 year old children in cross-cultural encounters during French-German school exchanges. The complete, consistent video data required the researchers to choose the most significant sequences to highlight the…

Institutions of higher education (HEIs) in English-speaking countries have been engaged in internationalization for decades. Among the many factors driving their internationalization are commitments to increasing and celebrating diversity as well as a desire to foster cross-cultural cooperation. Nonetheless, the linguistic diversity of their…

For learners to communicate efficiently in the L2, they must avoid pragmatic failure. In many cases, teachers' praxis centres on the learner's performance in the L2 or his role as a speaker, which neglects the importance of his role as interpreter of utterances. Assuming that, as hearers, learners also have a responsibility to avoid…

We report a study that uses retrospective analysis to understand the relationships between American and Chinese participants' utterances during a conversation and the moment-by-moment feelings and reactions they subsequently described. Intercultural and intracultural pairs of Chinese and American participants talked about a fictional crime story…

This paper investigates native speaker (NS) and non-native speaker (NNS) interaction in the workplace in computer-mediated communication (CMC). Based on empirical data from a 10-month email exchange between a medium-sized British company and a small-sized Italian company, the general aim of this study is to explore the nature of the intercultural…

This study proposes that communication problems may be procedurally managed in intercultural interaction. Drawing upon a number of office-hour interactions between international teaching assistants and American college students, this paper examines the linguistic and cultural sources of communication problems. The close analyses of these…