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Peer reviewedBlenkinsopp, Heather – Reference Librarian, 1994
Discussion of multicultural workforces focuses on the need for reference librarians to increase their supervisory communication skills to effectively manage their departments. Topics addressed include cross-cultural communication; values of other cultures; listening skills; and speaking skills. (Contains seven references.) (LRW)
Descriptors: Communication (Thought Transfer), Communication Skills, Cross Cultural Training, Cultural Differences
