Because people meeting across cultures often carry with them misunderstandings and suspicions--relationship problems which must be resolved before any task can be completed--the phrase "problem-solving" must be defined more literally when applied to intercultural communication. Sources of cultural conflict must be recognized and…

The materials comprise a 30-hour training package designed to assist workplace supervisors in Australia in understanding the issues and strategies for managing and training a multicultural workforce, particularly when it includes refugees or immigrants of non-English-speaking backgrounds. The course is to be taught by, and these materials are…