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Direct linkMcCracken, Holly – Journal of College Student Retention: Research, Theory & Practice, 2009
The importance of the interconnectedness of academic, student, and technical support processes intrinsic to the provision of on-line instruction has been frequently depicted as a "service Web," with students at the center of the infrastructure. However, as programming to support distance learning continues to develop, such service Webs have grown…
Descriptors: Distance Education, Academic Persistence, Programming, Internet
