Introduction: In recent years, the introduction of social question and answer services and other Internet tools have expanded the ways in which people have their questions answered. There has been speculation and debate over whether such services and other Internet tools are replacing library virtual reference services. Method: Most previous…

Twitter provides rapid information in a short form, and it is extremely easy to follow the updates of others because of myriad software applications with which it works on both mobile devices and traditional computing hardware. Currently, most academic librarians are using Twitter primarily as a tool at library conferences and seminars to capture…

Children and youths use electronic technology such as the Internet more than any other medium through which to communicate and socialize. To understand the phenomenon of cyber abuse from children's and youths' perspectives, the authors examined anonymous posts made by children and youths to a free, 24-hour, national, bilingual phone and Web…

Purpose: The purpose of this paper is to demonstrate the work undertaken by Vancouver Public Library (VPL) in an effort to convert its website into a true virtual branch, both through the functionality of the website itself and by extending its web presence on to external social networking sites. Design/methodology/approach: VPL worked with its…

The increasing prevalence of digital information systems and technologies compels libraries across the globe to update systems and provide users with a digital experience outside the confines of the structural library, providing useful benefits to the user while creating new areas of concern such as digital information preservation.…

Provides a framework for analyzing the utility, usability, and likeability of Internet and World Wide Web services, and illustrates applications to scholarly communities. Highlights include human factors; measuring Internet utility through growth of utilization; utility of the Web; a layered-protocol model of discourse through the Internet;…

This study aims to investigate how Singapore primary schools use their web sites, what kind of information is contained in the web sites, and how the information is presented. Based on an analysis of 176 primary school web sites, which represent all but one of the country's primary schools, findings indicate that most of Singapore's primary school…

More than 40 leading computer and telephony companies have united to lead the charge toward open standards and universal interoperability for Internet telephony products. The voice of IP Forum (VoIP) is working to define technical guidelines for two-party, real-time communications over IP networks, including provisions for compatibility with…

Digital reference services (also known as "AskA" services, as in "Ask-an-Expert") provide subject expertise and information referral over the Internet to their users. This ERIC Digest provides an overview of the growing digital reference movement and its implications on sponsoring organizations, and examines current practices…

The extranet--use of the Internet by a corporation's employees and extranet partners for safe communication, collaboration, and commerce--presents the opportunity for true, value-added services on the part network managers. Those that outsource the physical infrastructure management to service providers will have a head start on other networking…

Managers need to understand the tradeoffs associated with voice over Internet protocol (VoIP) networks as compared to the Public Switched Telephone Network (PSTN). This article measures the preference structures between IP telephony and PSTN services using conjoint analysis. The purpose is to suggest VoIP technology attributes that best meet…

Discusses how service providers can address the challenge of costs and the need for attractive services valuable to business customers. Focuses on Internet service control; applying intelligent networking features to the internet working services dilemma; and providing access control over network-based applications for Internet virtual private…

Describes a broad framework for examining economic aspects of the Internet; the framework consists of four sets of processes, services, and participants, including information creation, use, communication, and value-added information processes. Each process involves several economic measures and relationships among these measures. Examples are…

Presents options that travelers can use to keep in e-mail contact. Discusses equipment/access issues related to traveling with a laptop; Internet cafes; free e-mail services; accessing home mail via a Web page; and new options e-mail access for travelers. Includes Internet resources on Internet access providers. (AEF)

Examines the growing demand for e-mail reference (Aska) service and how librarians can best manage an electronic help desk. Discusses problems of minimal information and anonymous patrons, followed by views on restricting/not restricting access to the service. Suggests ways to try to screen requests and specify a clientele. Notes the importance of…