Introduction: In recent years, the introduction of social question and answer services and other Internet tools have expanded the ways in which people have their questions answered. There has been speculation and debate over whether such services and other Internet tools are replacing library virtual reference services. Method: Most previous…

Over the past several years, Internet users have become accustomed to Web 2.0 and cloud computing-style applications. It's commonplace and even intuitive to drag and drop gadgets on personalized start pages, to comment on a Facebook post without reloading the page, and to compose and save documents through a web browser. The web paradigm has…

It's been well documented in a number of articles regarding the contemporary library patron that with the rise in mobile computing and smart phone technology, patrons are looking for fast and easy service from whichever technological avenue they are using to access library services. Libraries are responding with increasing numbers of online…

An online survey of institutional repository (IR) managers identified copyright clearance trends in staffing and workflows. The majority of respondents followed a mediated deposit model, and reported that library personnel, instead of authors, engaged in copyright clearance activities for IRs. The most common "information gaps" pertained to the…

When product pipeline first covered Twitter back in July 2007, the tool was so novel that only a very few libraries and librarians were experimenting with it. Now, over two years later, Twitter has gone mainstream, thanks to promotion by high-profile stars. From its early beginnings as a microblogging application, Twitter morphed into a…

Quora (www.quora.com) is a contemporary, web-based take on reference. Users post questions within Quora and other users answer the questions. Users can vote for and against answers (or not vote at all). It is users asking questions of friends and strangers and then sorting through the results. If the model sounds familiar, it's because it is.…

When improving a web presence, today's libraries have a choice: using a free Web 2.0 application, opting for open source, buying a product, or building a web application. This article discusses how to make an informed decision for one's library. The authors stress that deciding whether to use a free Web 2.0 application, to choose open source, to…

This study targets librarians and information professionals who use Web 2.0 tools and applications with a view to providing snapshots on how Web 2.0 technologies are used. It also aims to identify values and impact that such tools have exerted on libraries and their services, as well as to detect various issues associated with the implementation…

For many people, the word "twitter" brings to mind birds rather than humans. But information professionals know that Twitter (www.twitter.com) is a fast-growing, free messaging service for people, and it's one that libraries (and librarians) can make good use of--without spending much time or effort. This article discusses the many potential uses…

The author describes how she was able to broadcast her whereabouts, her moods, and her desire to connect with friends for dinner to over 150 conference attendees simultaneously, using her mobile phone through a service called Twitter. Twitter enables social butterflies like the author to instantly publish brief messages to a network of contacts.…

This article presents fast, easy and helpful hints for making web sites that people will want to use over and over again. These tips include: (1) Making sure that the website's copyright statement is up-to-date; (2) Adding "last updated" code to each webpage at the site; (3) Adding photos to the site's contact information; (4) Turning boring old…

People do not want to talk about failure, and technological innovations that do not work out are especially difficult for librarians to discuss. Technological failures are expensive in terms of money and time lost, and they are often minimized by library directors in their annual reports in favor of reporting more positive outcomes. Today's…

This article describes the use of chat widgets on library websites and how it affects daily work and organizational culture. The use of chat widgets can be as simple or confusing as the website itself, but it helps to make choices that fit the web design and the organizational culture. Too often change is driven from outside, which can make…

Purpose: The purpose of this paper is to provide an overview of The Bridging Worlds Conference which was held in October 2008 in Singapore. Design/methodology/approach: One of the main topics the National Library Board of Singapore, the organising party, wished to address was the roles cultural institutions, such as libraries, may play in…

While not a brand new phenomenon, online social networking sites continue to be exceedingly popular and seem to be where students spend much of their time. Not only are participants blogging, texting, chatting, sharing files, gaming, and existing virtually online, they also are forming communities and new cultures and exhibiting new informational…