Discusses the types of services libraries need to support patrons who access the library via the Internet or e-mail. Highlights include issues in technical support; establishing policies and procedures; tools for technical support, including hardware and software; impacts of technical support on staff; and future possibilities. (LRW)

Discusses the problems associated with schools allowing access to the Internet and describes the technologies currently available to address filtering issues. Presents a proposed solution for the Greek School Network, including the creation of acceptable use policies and selecting appropriate software. (Author/LRW)