One of the problematic features of the "skills discourse" is the view that skills are decontextualized bits of knowledge and disposition. Instead, how skills such as communication are defined and used are shaped by cultural, political, and situational factors. In this article, we integrate theory from communication studies, critical…

The aim of this methodological paper is to expound on and demonstrate the value of conversation-analytical research in the area of (informal) teacher learning. The author discusses some methodological issues in current research on interaction in teacher learning and holds a plea for conversation-analytical research on interactional processes in…

Tutors often fail to address learners' misconceptions. Although this may indicate a failure to grasp these misconceptions, it may simply be due to a wish to be polite and save the learner's face. In this study we examined whether instructing tutors about the pitfalls of politeness could increase the clarity and precision of their tutorial…

Electronic communication is characteristically concerned with "the message" (eM), those who send them (S), and those who receive and read them (R). This relationship could be simplified into the equation eM = S + R. When this simple equation is applied to electronic communication, several elements are added that make this straightforward act of…

Knowing is an enacted, communicated process that is difficult to observe, let alone manage, in organizations. Communities of practice (CoPs) offer a productive solution for improving knowledge and knowledge management, but the communicative processes that enact CoPs have not been explored, leaving CoPs as an organizational black box. This research…

Overlaps with one's interlocutor in the choice of words are called lexical entrainment. This article looks at accounts for these overlaps in word use. The question addressed is the extent to which the word use of the addressee, as opposed to available words from other sources, has a special impact on experts' choice of words. A laboratory…

This article reports on key aspects of a theory generative study into social presence in text-based online learning environments. The focus of the article is the nature of social presence as experienced by online learners in those environments. Employing a collective case study design, the study accessed online learners' experience-based heuristic…

Examines "delayed completion," a procedure speakers use to finish an incomplete turn after an intervening utterance by another speaker. Describes delayed completion as a device for resolving overlap. Examines relationship to interruption and to sequences of actions in conversation. (MS)

Investigates why conversational participants view their partner more positively than do conversation observers. Focuses on self-presentation concerns and cognitive load. Finds that cognitive load and self-presentation concerns both influenced evaluators to be more positive in their social judgments, but were distinctive in that self-presentation…

This paper uses Conversation Analysis to investigate the ways in which participants in an online asynchronous postgraduate reading group managed and negotiated their contributions within the discussion. Using the conversation analytic concerns with sequential organisation, adjacency pairs and topicality, this article shows the analytic insights…

Presents a sequential model describing routine telephone openings. Tests a model against tape recorded and transcribed data in naturally occurring telephone openings. Finds a distinct minority of telephone openings proceed precisely as the model might predict, but that routines do provide templates against which emergent usages are marked. (MS)

There has been an increasing interest in the use of computer-mediated communication (CMC) in problem-based learning. One line of research has been to introduce synchronous, or simultaneous, communication attempting to create text-based digital real-time interaction. Compared with face-to-face (F2F) communication, CMC may be a poorer medium…

Contends that the contradictory research on conversational interruptions may be traced not only to definitional inconsistencies, but to the empirically tenuous concept of "interruption." Asserts that "onset" and "resolution" are more rigorous and describable procedures. (MS)

Analyzes a segment of conversation in which one participant repairs the broken-off utterance of another. Finds that utterance design and sequential placement play key roles in this accomplishment. Argues that context is an ongoing achievement of such practices of utterance design and sequential placement. (MS)

Uses data from academic counseling encounters at an American university to investigate how the practice of withholding certain information or opinion at an expected moment reconstructs the university institutional order. Details the sequential organization of the practice of withholding. Argues that, through withholding, academic counselors embody…