This article explores whether technical communicator is a useful model for electronic resources (ER) librarians. The fields of ER librarianship and technical communication (TC) originated and continue to develop in relation to evolving technologies. A review of the literature reveals four common themes for ER librarianship and TC. While the…

Purpose: School principals must determine educational policies and make information-based decisions. Teachers have authentic information that they do not transmit in full to the principals. A theoretical model was tested that explains the factors behind this disconnection in communication. Design: Four hundred and forty-five teachers completed…

Fractal vertical polarization (FVP) has joined leader-member exchange (LMX) and team member exchange (TMX) as one of the available models of communication dynamics based on complexity theory, which now all benefit from valid scales for use in organizational settings. The purpose of these models is to assess the quality of interpersonal information…

We synthesize the interdisciplinary literature into a heuristic for crafting effective organizational and supervisory apologies (the OOPS four-component apology). In the first experiment, we demonstrate how an offense committed by an organization is perceived to be more egregious than an offense committed by a friend or supervisor. Furthermore,…

The influence of communication processes on group outcomes is discussed from two perspectives, one in which influence does not exist and one in which influence is central. Formal models for both perspectives are presented as a means of bracketing discussion of the role of communication processes in group outcomes. The implications of these models…

Presents an initial formulation of a dysfunctional group dynamic in which one focal individual creates a dysfunctional group. Identifies habits of individuals and properties of systems that result in the emergence of such an individual. Presents the interactional dynamics which constitute and sustain this group dynamic and discusses three types of…

Studies conflict-handling behavior of employees within organizations in an inductive investigation aimed at overcoming problems of assuming two dimensions of conflict behavior. Develops a descriptive model of conflict-handling behavior which delineates and defines strategy categories based on actor-salient aspects of specific behavior in specific…

Presents a brief overview of the most significant models of the communication process, evaluates the communication models of the greatest relevance to business communication, and establishes a foundation for a new conception of that process. (JC)

A study examined the development of the Listening Practices Feedback Report (LPFR). Subjects, 189 individuals from 17 companies, completed a questionnaire in which they listed the names of associates who were good or poor listeners and listed five criteria used to determine their selections. These criteria were used to generate items for the LPFR.…

Focusing on the developmental nature of organizational communication competence, this literature review draws on the communication competence and organizational assimilation literatures to propose models of the process of developing organizational communication competence. The paper's first section presents an overview of research exploring…

Presents the Targowski/Bowman model of the communication process, which introduces a new paradigm that isolates the various components for individual measurement and analysis, places these components into a unified whole, and places communication and its business component into a larger cultural context. (MM)

Offers models of three message design logics--expressive, conventional, and rhetorical--as alternatives to the premises and beliefs of ends to means reasoning. Describes a general method of message analysis based on these models, which is exemplified in a study of messages used in addressing a regulative communication task. (MM)

Discusses the importance of the social style of administrators in their interactions within the organization, with emphasis on efforts by subordinate administrators to influence their superiors, i.e., managing up. Four social styles are defined--amiable, analytical, driver, and expressive--and strategies for productive interactions between styles…

Presents a communications model based on the conduit metaphor and examines elements of the model from both theoretical and empirical perspectives. Suggests reasons why managers may not be convinced that miscommunication is an important organizational problem. Outlines a research program and explores pedagogical implications of the model. (KEH)

Examines a descriptive model of communication relationships between members of collectives to determine whether perceptions are the result of formal structure, collective interests, or individual interests. Finds structures of perceived communication relationships are similar across organizations, whereas structures in observable communication are…