Purpose: The notion of vulnerability underlies relationships of trust. Trust between leaders and staff is needed to solve concerns that hinder equity and excellence in teaching and learning. The purpose of this paper is to examine whether and how leaders show vulnerability by disclosing own possible contributions to concerns they try to resolve.…

Planning ahead, practicing your response for various scenarios, being open and honest, showing empathy and respect for other peoples' perspectives and assuring stakeholders that you have the situation covered are the foundations of communicating successfully during a crisis, experts say. This article provides strategies for Community College…

An ethnographic study examined a distinctive and recurrent form of problem solving interaction that has been previously unreported in the organizational communication and problem solving literatures--Informal Problem Solving Meetings (IPSs). The fact that participants in IPS meetings themselves neither name or ordinarily formulate Informal Problem…

This paper describes the conflicting leadership styles of two women administrators of a nonprofit organization, the Miracle Riders Program in Tuscaloosa, Alabama. It also offers suggestions for how the executive director and a board member/program manager could work together toward a shared organizational objective. Miracle Riders, sponsored by…

Managers can improve their decision making skills through training in organizational communication which emphasizes the intuitive processes. The article describes the role of intuitive processes in executive decision making and outlines the four levels of a taxonomy for developing intuition as it relates to creative thinking and problem solving.…

Group decision support systems (GDDS) represent a technological aid for the decision-making process, combining communication, computers, and decision technologies to support problem formulation and solution in group meetings. A study examined communicative influence strategies used in a GDDS meeting. Subjects, 201 high- and low-influence persons…

Three instruments designed to evaluate the performance of work groups in organizations were analyzed with reference to a recently developed comprehensive model of the group problem solving process. Although each instrument measured nine or ten dimensions of group behavior, none of them measured more than seven of the 16 categories of variables…

Acknowledging that the Latin American cultural concept of "machismo" influences the way in which Brazilian managers tend to use authority rather than communication when resolving disputes with subordinates, a study compared Brazilian and American male managers' self-reported preferences for resolving disputes with employees and peer…

Quality circles, small groups of employees working voluntarily toward performance improvement, have become a popular business strategy in the past decade. When effective, the quality circle may be linked directly to the increased productivity of the work group. The quality circle process may be divided into four components: identification and…

Differences in men's and women's communication styles affect their interactions with each other. Organizations must be flexible enough to recognize situations in which traditional male values of competition may be most functional and those in which more collaborative, female strategies are more appropriate. Personnel training can help ensure that…

This field study suggests that there exists a direct relationship between an organizational culture and the conflict resolution communication approaches used within the organization. A collegiate greek lettered organization was chosen for study due to the strong identity such organizations generally promote. The organizational culture is defined…

Total Quality uses group methods to identify and collectively prevent or solve specific problems related to consumer satisfaction and quality issues in business. This article integrates social influencing strategies with developmental group processes for facilitating consumer satisfaction and problem-solving in total quality groups. A case study…

Noting that a distinction can be made between the different types of problems faced by managers in today's organizations, and that managers increasingly face problems of a more complex nature, this paper suggests that an interactive management approach is best for solving complicated problems. Following an introduction that distinguishes between…

This study investigated subordinates' choice of conflict strategies and communicative adaptability when interacting with their supervisor. In particular, participants were asked to recall their summer work experience while completing the Organizational Communication Conflict Instrument (OCCI) (Putnam & Wilson, 1982) and the Communicative…

This book is the second of a three-volume series on conflict resolution for educational administrators. Following the introduction, the first three chapters discuss the following communication skills critical to communication--building rapport, listening and pacing, and chunking and problem solving. Chapter 4 provides a generic problem-solving…