It is often that during their academic pursuits, to become successful, low-income African-American women must learn to navigate an upstream current through higher education, where the established order in the academy is based on Western European values that often conflict with African-American values (Harper, Patton & Wooden, 2009; Phinney,…

For years, development officers have cultivated prospective donors by listening to their deepest desires. Now, development officers' work increasingly involves devising a strategy for aligning the donor's desires with the mission, goals, and needs of their institution. It is possible, even amid signs of changing donor agendas and attitudes, but it…

In this study the reflection-in-action of experienced school principals was investigated. While reflection-on-action occurs after-the-fact, reflection-in-action is situated in the context of action. This qualitative study explores what principals think about as they are in the midst of dealing with an unexpected public confrontation. The purpose…

How different are the generations, really? Everybody knows that the "generation gap" between younger and older people causes stress and frustration at work. Are the differences people complain about just a big misunderstanding, or are they real? And most important, how can one use similarities and differences among the generations to be more…

Public anger is a typical reaction to governments' or companies' attempts to cover up mistakes, conceal evidence of risks, make misleading statements, or lie. Many times, this anger leads to an entrenched resistance to public or private initiatives. Ways in which this resistance can be overcome by a mutual gains approach, which involves…

Intended to challenge students in grades 4-9 to deal creatively and constructively with conflict, this interdisciplinary resource book contains 40 reproducible student worksheets that can be incorporated into social studies, science, and language arts curricula. Teaching techniques include modeling, mediation, problem-solving, brainstorming, role…