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Direct linkRobinson, Viviane; Meyer, Frauke; Le Fevre, Deidre; Sinnema, Claire – Leadership and Policy in Schools, 2021
Effective leaders solve problems which prevent the achievement of organizational goals. We drew on theories of problem-solving and interpersonal behavior to propose a process model of quality problem-solving conversations, which was used to evaluate three leaders' attempts to resolve problems in conversation with those involved. Analyses revealed…
Descriptors: Leadership Styles, Problem Solving, Interpersonal Communication, Leadership Effectiveness
