Robert Bostrom has not only left a listening legacy, but he was also a pioneer in the larger discipline of communication. Bostrom was one of the first scholars to focus on the dynamics of interpersonal contexts, thereby directly contributing to the transition of our field from "speech" to "communication." Early on he recognized the importance of…

In February 2009, the National Association of College and University Business Officers, with generous support from Aetna, Inc., brought together business officers from a wide range of academic institutions to identify practical solutions to the challenges facing their campuses. The specific objective of the group: to develop an understanding of…

Since very little investigation has been made of stories told in organizations, a pilot study was designed to examine story types, values, and recurring themes in stories of a regional planning agency employing 21 staff members. In order to collect stories, tape recorded interviews were conducted with each staff member. Open-ended questions…

Emotional intelligence (EI) can be a diagnostic tool and a set of guiding principals to address the learning organization's concern of overcoming the barriers to collective learning. EI can be defined as "how well you handle yourself." It refers to "emotional literacy" and a person's capacity to manage emotions and use them as…