NotesFAQContact Us
Collection
Advanced
Search Tips
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Showing 1 to 15 of 22 results Save | Export
Peer reviewed Peer reviewed
Direct linkDirect link
Kiura, Mary; Kim, Heewon – Communication Teacher, 2023
The goal of this activity is to equip students with skill sets for overcoming unfair experiences at work, drawing on interactional justice theory that is developing in organizational communication. Students reflect on their interactional injustice experiences and then proceed to generate response strategies to cope with such injustices. In doing…
Descriptors: Interaction, Work Environment, Social Justice, Skill Development
Peer reviewed Peer reviewed
Direct linkDirect link
Bisel, Ryan S.; Messersmith, Amber S. – Business Communication Quarterly, 2012
We synthesize the interdisciplinary literature into a heuristic for crafting effective organizational and supervisory apologies (the OOPS four-component apology). In the first experiment, we demonstrate how an offense committed by an organization is perceived to be more egregious than an offense committed by a friend or supervisor. Furthermore,…
Descriptors: Business Communication, Antisocial Behavior, Interpersonal Communication, Responses
Peer reviewed Peer reviewed
PDF on ERIC Download full text
Ojha, Ajay K.; Holmes, Tammy L. – Qualitative Report, 2010
Within organizations, the communicative phenomenon of humor is commonplace. Humorous talk is just as important and frequent to regular discourse that takes place between organizational members. In this inquiry we examine humor as a particular way of communicating between members of a small Midwestern United States organization. Specifically, we…
Descriptors: Organizational Communication, Ethnography, Humor, Interpersonal Communication
Narayanaswamy, Ravi – ProQuest LLC, 2009
The failure rate of information systems development (ISD) projects continues to pose a big challenge for organizations. The success rate of ISD projects is less then forty percent. Factors such as disagreements and miscommunications among project manager and team members, poor monitoring and intermediary problems contribute to project failure.…
Descriptors: Information Systems, Program Effectiveness, Work Environment, Systems Development
Dixon, Nancy M. – 1996
Responding to the growing sense that organizations and the people that make them up are "in over their heads," this monograph looks at the relationship between talk and development in organizations, noting the ways that developmental talk--or, as it is often referred to, dialogue--differs from the skilled talk that goes on all the time.…
Descriptors: Critical Thinking, Cultural Pluralism, Interpersonal Communication, Organizational Communication
Keyton, Joann – 1993
Based upon B. M. Montgomery's operationalization of flirting, a study tested flirting behaviors and interpretations of those behaviors in two contexts--social and work. Subjects were 27 students at a medium size southern private university, 43 nonstudent full-time employees from the same geographical area, 22 students in a large midwestern public…
Descriptors: College Students, Higher Education, Interpersonal Communication, Organizational Communication
Petelle, John L.; And Others – 1991
A study examined the uncertainty levels and types reported by supervisors and employees at three hierarchical levels of an organization: first-line supervisors, full-time employees, and part-time employees. It investigated differences in uncertainty-reduction strategies employed by these three hierarchical groups. The 61 subjects who completed…
Descriptors: Communication Research, Communication Strategies, Employee Attitudes, Employer Attitudes
Peer reviewed Peer reviewed
Lewis, Marilyn H.; Reinsch, N. L., Jr. – Journal of Business Communication, 1988
Analyzes worker descriptions of effective and ineffective listening in two work environments (a bank and a medical center). Reports that listening is described in organizational settings as an interrelated set of concepts, including attentiveness, verbal behavior, nonverbal behavior, attitudes, memory, and behavioral responses. (MM)
Descriptors: Attention, Attitude Measures, Banking, Communication Research
Compton, D. Chad; And Others – 1986
A study examined how organizational members describe their use and perceptions of electronic mail systems. Fifty-five subjects with access to electronic mail systems were interviewed at two organizations. Results indicated that subjects used the electronic mail system in the following ways: 84% for memos, notes, and correspondence; 53% for voice…
Descriptors: Communication Research, Electronic Mail, Information Systems, Interpersonal Communication
Peer reviewed Peer reviewed
Infante, Dominic A.; Gorden, William I. – Central States Speech Journal, 1987
Studies the communicator styles of superiors and subordinates who rank high in argumentativeness and low in verbal aggressiveness. Claims that corporate productivity is enhanced when organizations nurture employee independent-mindedness, and that an argumentative, low verbally aggressive organizational communication climate creates the freedom…
Descriptors: Communication Research, Communication Skills, Interpersonal Communication, Job Performance
Peer reviewed Peer reviewed
Zanetic, Sally A.; Jeffery, Christopher J. – CUPA Journal, 1996
Differences in men's and women's communication styles affect their interactions with each other. Organizations must be flexible enough to recognize situations in which traditional male values of competition may be most functional and those in which more collaborative, female strategies are more appropriate. Personnel training can help ensure that…
Descriptors: Employed Women, Females, Interpersonal Communication, Interpersonal Competence
Slaughter, Gerald Z.; And Others – 1991
Based on a model of human symbolic activity, a study examined the influence of congruity of communicator style expectations of and experiences with a supervisor as it affects subordinates' satisfaction with supervision. Nine supervisors and 87 subordinates employed at the Hose Production Center of a national tire and rubber corporation were…
Descriptors: Analysis of Variance, Communication Research, Employer Employee Relationship, Interpersonal Communication
Holmes, Janet – 1999
A study investigated the variety of ways in which managers use language in sociolinguistically sensitive ways to get things done at work. Drawing on a database of over 300 interactions in a range of New Zealand workplaces, aspects of power (how things are accomplished), politeness (the importance of small talk), and solidarity (the difference…
Descriptors: Business Administration, Cultural Context, Discourse Analysis, Foreign Countries
Levine, Deborah Clark – 1987
Defining small talk as "superficial talk about matters of little concern," a study examined the role of small talk in the work place. Subjects, 51 white collar workers and clerical employees at three corporations, an Eastern state university, and two small businesses completed a questionnaire concerning the following questions: (1) What…
Descriptors: Communication Research, Employee Attitudes, Employer Employee Relationship, Interpersonal Communication
Dallinger, Judith M.; Hample, Dale – 1984
A study examined the relationship between dyadic and normative accessibility of work supervisors and task characteristics of autonomy, variety, and identity (whether the task is part of a process or results in a finished product). Dyadic accessibility refers to workers' estimates of their supervisors' accessibility. Normative accessibility is the…
Descriptors: Communication Research, Employee Attitudes, Employer Employee Relationship, Interpersonal Communication
Previous Page | Next Page ยป
Pages: 1  |  2