Stating that the trainer's ultimate goal is to help trainees make beneficial behavior changes on the job, the author presents models for trainers to use in teaching communication-skill formulas. She discusses three areas necessary for the successful application of communication skills: knowledge, practice, and valuing. (MF)

Describes a personal development program designed to provide usable skills in the four major areas identified by a federal task force as being important in helping a person become more effective in the work environment and interpersonal relationships: Human behavior, communications, management, and government. (WL)

Outlines an experiential adult learning model. Suggests a range of helpful interpersonal competencies that are readily available in different degrees to men and women. Advocates developing opportunities for both sexes to increase their behavioral repertoire in deficit areas. Proposes a collaborative problem-solving model requiring a full range of…