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Burgoon, Judee K.; And Others – Communication Monographs, 1987
Indicates that perceived rational communication between physicians and patients is strongly related to affective, cognitive, and behavioral satisfaction. Also indicates more expressions of receptivity, immediacy, composure, similarity, and formality and less dominance by the physician are associated with greater patient satisfaction. (NKA)
Descriptors: Behavior Patterns, Communication Research, Interpersonal Communication, Interpersonal Competence