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Download full textCareer Resources Development Center, Inc., San Francisco, CA. – 1994
The workbook contains lessons and exercises in patient relations and workplace communication in a medical services office, particularly for interactions involving one or more non-native speaker of English. Seven units address these topics: (1) greetings and basic assistance, greeting established patients, and measuring height and weight and taking…
Descriptors: Adult Basic Education, Civil Liberties, Communication Problems, Confidentiality
