This dissertation investigates student experiences on a four-year public U.S. college campus, focusing on the impact of humanized support services in non-academic administrative offices. Chapter 1 introduces the study's purpose, while Chapter 2 reviews literature on customer service practices through the lenses of Experience Management, Service…

Based on institutional betrayal theory, this research examines whether students' perceptions of being dehumanized by their universities mediate the relationships between different types of interpersonal mistreatment on campus (i.e., bullying victimization, sexual harassment, ostracism) and impaired student well-being. A cross-sectional study (N =…

In the wake of the U.S. 2016 election, national media has highlighted the divided nature of our country. Considering this division, dialogue is often pushed as the tool for reconciliation, healing, and bridge building. This paper takes up this call through considering the spatial practices of the Sustained Dialogue Campus Network. This turn to…

Humanization of donors in gross anatomy courses has been reported to facilitate professional behavior in healthcare students. However, there is a lack of research investigating whether students' knowledge of donor information is associated with humanization of whole body donors. To address this gap, the present study aimed to 1) determine whether…