Working with difficult people is a built-in business hazard, but it is a part of human nature. Four sources make recommendations for dealing with them. (JOW)

In the 1960s, companies were required to hire "different" workers. Trainers must understand what difference is and is not; they must be able to relate to it and to serve as role models on how to teach and live it. Knowing how to work with difference comes from personal experience and is generated by emotions and thoughts. (JOW)

Training plays a key role in the development of work teams. Seven components of successful work teams are clear goals, talent, understanding of roles, efficient procedures, good interpersonal relations, active reinforcement, and constructive external relations. (SK)

Two approaches to conflict resolution in the workplace are described. A systems approach questions the organization's systems rather than the behavior or motives of co-workers. Problem-solving retreats encourage team building and group cohesion and focus on long-term issues. (SK)