Background: Training support staff in dealing with challenging behaviour in clients with intellectual disabilities (ID) is needed. The goal of this study is to determine which elements need to be incorporated in a training on staff interactions with these clients, building upon a framework and an interpersonal model. As in functional analysis,…

Estimates that two-thirds of all stress-related problems are the result of faulty interpersonal relationships in or away from the workplace. Discusses the importance of helping people cope with relationship problems and suggests approaches to stress management. (JOW)

Conventionally, apprenticeship is understood as a linear journey from novice to expert in which "old-timers" mould their successors. This paper challenges the assumptions that expertise is equated solely with status and experience in the workplace, and that all novices and experts, regardless of context, are seen as the same.