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Direct linkPierre, Ketly Dieudonne – ProQuest LLC, 2014
There is a need to implement a comprehensive training program to build employees' knowledge, skills, and attitudes in order to improve quality service at ABC Restaurant because of a surge in customer complaints. The purpose of this study was to develop a training program that included an employee handbook as a training tool, a handbook designed…
Descriptors: Action Research, Program Evaluation, Program Implementation, Dining Facilities
Download full textBaker, Eva L. – National Center for Research on Evaluation, Standards, and Student Testing (CRESST), 2011
The POWERSOURCE[C] intervention is intended as a generalizable and powerful formative assessment strategy that can be integrated with any on-going mathematics curriculum to improve teachers' knowledge and practice and, in turn, student learning. Combining theory and research in cognition, assessment and learning (for both adults and students) with…
Descriptors: Formative Evaluation, Student Evaluation, Mathematics Education, Intervention
