This action research study implemented an intervention, the Learn at Work program, for operational employees in facilities management at William & Mary earning less than $19 an hour. One of eight dimensions in the Workplace Inclusion Scale, developed by Lennox et al. (2022), is "access to opportunity" (p. 27). This study's…

Purpose: This paper aims to discuss and present research findings from a proof of concept pilot, set up to test whether a teaching intervention which incorporated a dual reporting and learning approach from adverse incidents, could contribute towards individual and organisational approaches to patient safety. Design/methodology/approach: The study…