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Direct linkThomsett-Scott, Beth; Reese, Patricia E. – Public Services Quarterly, 2006
The incorporation of technology into library processes has tremendously impacted staff and users alike. The University of North Texas (UNT) Libraries is no exception. Sixteen years of reference statistics are analyzed to examine the relationships between the implementation of CD-ROMs and web-based resources and the number of reference questions.…
Descriptors: Library Services, Reference Services, Interviews, Questioning Techniques
Download full textRobbins, Jane; And Others – 1990
The 28 papers in this sourcebook relate to the evaluation of children's services in public libraries: (1) "Introduction to Evaluation" (Jane Robbins and Douglas Zweizig); (2) "Research and Measurement in Library Services to Children" (Adele Fasick); (3) "Evaluating Children's Services" (Diana Young); (4) "What Is…
Descriptors: Childrens Libraries, Childrens Literature, Data Analysis, Discussion (Teaching Technique)
