This article provides a succinct synthesis of research about community college presidents who have experienced a crisis or dilemma as leaders and focuses on issues surrounding a sudden and unplanned departure. In addition to describing themes, the authors present implications for leaders and potential areas for future research.

Based on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets' identity work in the context of workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective…

Recent attempts to marginalize the social work profession have had an impact on school social workers in New Mexico. To better understand the quality of the workplace for these related services professionals, a past lead social worker for a large school district was interviewed, and three open-ended items were added to the 2010 statewide school…

This article explores issues of gender and race in the academic careers of female sociologists in South Africa by focusing on selected women who left academic departments in higher education institutions. In-depth interviews were conducted with 11 participants who left various Sociology departments at different times. It was found that young black…

This thematic collection of four papers explores a number of perspectives on companies in which multiple languages are used. The "organisational" perspective concerns the question of how the presence of or demand for multiple languages in the company is managed--how companies are guided by national and other policies in regard to the use…

It has been almost ten years since the American Council on Education (ACE) began to raise awareness of the importance of workplace flexibility in faculty careers and to encourage colleges and universities to support faculty in better integrating their professional and personal lives. With the generous support of the Alfred P. Sloan Foundation, ACE…

In this chapter, the author offers some themes that emerged from a set of conversations that he had with six student affairs leaders. The leaders faced an array of challenges involving athletics, academic discipline, cultural identity, institutional image, personal attributes, policy, residence life, and state politics. Their challengers were…

This paper suggests that as university missions have adapted to accommodate major developments associated with, for instance, mass higher education and internationalisation agendas, university workforces have diversified. They now, for instance, incorporate practitioners in areas such as health and social care, and professional staff who support…

This report examines the roles and perceptions of Chicago Public Schools' principals, drawing upon Consortium surveys and principal interviews. Consortium Senior Analyst Sara Ray Stoelinga is the lead author of this report. She was assisted by Holly Hart and David Schalliol. Key findings in the research reveal that principal turnover is a pressing…

Youth work is a profession in development, engaged in the creation and practical application of its own theoretical base. This chapter connects the theoretical discussion and description of not-knowing to recommendations for practical action. Four lessons learned from the research are presented: (a) not-knowing is normal; (b) not-knowing cannot be…

A new generation of faculty is entering the academic workforce and they are increasingly dissatisfied with current working environments. Institutions must begin to address the changing nature of this new generation. This article reports on a New Faculty Orientation program based on elements of the learner-centered pedagogy. The goal was to achieve…

This article proposes the need to address scaffold instructions from a situated learning perspective. Based on an empirical study of how apprentice bakers learn their trade, it is claimed that studies of learning at the workplace yield important insights into our understanding of scaffold instructions. Seen from the perspective of the apprentices,…

Though outsourcing has created enormous employment potential in India's information technology enabled services/business process outsourcing (ITES/BPO) sector, the implications for employees remain to be understood. The present paper describes employee experiences in telemarketing outbound call centers in Bangalore and Mumbai, India. Following van…

Historically, lifelong learning (under the name adult education) in Canada had a broad base and covered a wide variety of purposes and activities. Many programs included social, community and social justice visions and worked to strengthen local communities. However, with the advent of the so-called New Economy, this has changed. Canadian…

Personnel administrators should insist on a well-managed exit interview process to monitor departmental turnover and to acquire feedback about the working environment. Some procedures to develop an effective process are discussed. (MLW)