Library usage study of OCLC network-provided software and services indicates most users make local modifications to standard practices. Findings are discussed in terms of network models for decision making in software use; methodology of software user studies; and diffusion of innovation processes in postimplementation stages of transaction…

Outlines problems involved in information retrieval evaluation and suggests a more user-centered interpretive approach. A longitudinal study that examines evaluation through the information-seeking behavior of 22 case studies of actual users is described; and relevance judgments, effectiveness ratios, and analysis of document failures are…