Describes interviewing techniques to obtain the most information from client interviews. The roles of the interviewer and interviewee are outlined; necessary environmental considerations are discussed; the basic structure of an interview is described; and questioning techniques are suggested, including question clustering, how to pose key…

Provides six rules for an instructional technologist (IT) to follow when meeting with a subject matter expert (SME) to aid in starting the meeting, asking the right questions, and keeping the meeting on track. (CHC)

Presents a fundamental model for designing an evaluation process for the effectiveness of training. Topics include training as a process rather than a program; monitoring effectiveness prior to, during, and after the training event, including feedback; and evaluating cost effectiveness. (LRW)

Explains how to create job aids that employees will be motivated to use, based on a review of pertinent literature and interviews with professionals. Topics addressed include linking motivation with job aids; Keller's ARCS (Attention, Relevance, Confidence, Satisfaction) model of motivation; and design strategies for job aids based on Keller's…

An important part of the instructional design process involves interviewing subject matter experts (SMEs). Discussion includes three elements of developing a successful working relationship with SMEs: (1) establish rapport; (2) use behavior conducive to gathering information; and (3) conclude the interview on a positive note. (AEF)

Examines the relationship between course developers and instructors in large corporations. Highlights include hiring practices for training department personnel; qualifications sought by the organization; self-report of competencies; separation of responsibilities; job frustrations; role of technology; and management's role in facilitating…

A technique that consultants may use to help their clients define, value, and assess goals, the card sort may be used to establish goals for systematic designs addressing instructional, individual, or organizational problems. Examples illustrate its use and three references are listed. (Author/CHC)

Describes steps involved in preparing hierarchical charts for use in performance and instructional technologies. Thirteen examples are shown that deal with systematic instructional development, and guidelines for choosing the appropriate format are discussed, including content, audience, and resources. Evaluation procedures involving paired…

Description of a process for solving human performance problems focuses on the analysis phase, which examines information to determine causes and develops recommendations for solving the problems. Techniques used for gathering data are described, criteria for evaluating ideas are listed, and weighted scores for performance improvement ideas are…

Discussion of shyness and how it affects performance focuses on a training program that was designed to assist trainers in reducing shyness and in-building interpersonal competence. A questionnaire and other methods to help identify shyness are described, and HyperCard software that organized and presented exercises for treatment is explained. A…

This study gathered information about the personal teaching theories, learning styles, and teaching methods and techniques of instructors in a business setting. Results of the study and principles derived from research on faculty development are reflected in a proposed intervention model which is designed to improve instructor skills. (MBR)