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Thonhauser, Theresa – School Effectiveness and School Improvement, 2008
The implementation of the ISO 9000 international quality management system in education has become a debated trend. Building on the literature, this study did not attempt to end the debate over ISO 9000 in education but looked at the problem with a new perspective. The purpose of this study was to identify factors that relate to the time required…
Descriptors: Foreign Countries, Standard Setting, Standards, Program Implementation

Angelides, Panayiotis; Ainscow, Mel – School Effectiveness and School Improvement, 2000
By exploring the nature of school cultures and how they affect daily classroom encounters, this article illustrates how critical incidents can be analyzed to help educators understand themselves and influences shaping their practice. Critical incidents methodologies can transcend external monitoring systems to help schools develop self-review…
Descriptors: Classroom Environment, Critical Incidents Method, Educational Improvement, Elementary Secondary Education