NotesFAQContact Us
Collection
Advanced
Search Tips
Showing all 7 results Save | Export
Porter, Sherry A. – ProQuest LLC, 2016
The general problem was that, in the competitive telecommunications industry, information technology service providers have to develop ways to improve on customer satisfaction and service quality during service disruptions to meet service level agreements. A descriptive phenomenological study was used to explore the lived experiences and…
Descriptors: Telecommunications, Phenomenology, Information Technology, Administrator Attitudes
Peer reviewed Peer reviewed
Direct linkDirect link
Walker, Jennie L. – Journal of Management Education, 2018
As world communication, technology, and trade become increasingly integrated through globalization, multinational corporations seek employees with global leadership skills. However, the demand for these skills currently outweighs the supply. Given the rarity of globally ready leaders, global competency development should be emphasized in business…
Descriptors: Management Development, Learning Theories, Global Approach, Leadership Training
Laurent, Mark A. – ProQuest LLC, 2013
This narrative study examines using a real life simulated problem base learning activity during education of clinical staff, which is expected to design and develop clinically correct electronic charting systems. Expertise in healthcare does not readily transcend to the realm of manipulating software to collect patient data that is pertinent to…
Descriptors: Problem Based Learning, Learning Activities, Simulation, Corporations
Peer reviewed Peer reviewed
Direct linkDirect link
Milovanovic, Milos; Minovic, Miroslav; Stavljanin, Velimir; Savkovic, Marko; Starcevic, Dusan – Behaviour & Information Technology, 2012
In our study, we attempted to further investigate how Web 2.0 technologies influence workplace learning. Our particular interest was on using Wiki as a tool for corporate exchange of knowledge with the focus on informal learning. In this study, we collaborated with a multinational software development company that uses Wiki as a corporate tool…
Descriptors: Workplace Learning, Feedback (Response), Informal Education, Computer Software
Moffitt, Kevin Christopher – ProQuest LLC, 2011
The three objectives of this dissertation were to develop a question type model for predicting linguistic features of responses to interview questions, create a tool for linguistic analysis of documents, and use lexical bundle analysis to identify linguistic differences between fraudulent and non-fraudulent financial reports. First, The Moffitt…
Descriptors: Cues, Verbs, Natural Language Processing, Discriminant Analysis
Peer reviewed Peer reviewed
Direct linkDirect link
Johnson, Maggie; Senges, Max – Journal of Workplace Learning, 2010
Purpose: This paper seeks to analyse the effectiveness and impact of how Google currently trains its new software engineers ("Nooglers") to become productive in the software engineering community. The research focuses on the institutions and support for practice-based learning and cognitive apprenticeship in the Google environment.…
Descriptors: Computer Software, Programming, Professional Continuing Education, Workplace Learning
Wang, Feng-Kwei; Schwen, Thomas – Performance Improvement Quarterly, 2003
In the context of Autoparts, a multinational manufacturer for automotive electronics, Lotus Notes was employed to create an e-learning system. This system was titled "Using Notes for Case-based Learning Environments" (UNCLE). The UNCLE project attempted to encapsulate knowledge and understanding of those organizational factors that might influence…
Descriptors: Electronic Learning, Computer Mediated Communication, Case Method (Teaching Technique), Corporate Education