This study explores knowledge bases as extension of reference services for distance learners. Through a survey and follow-up interviews with distance learning librarians, this paper discusses their interest in creating and maintaining a knowledge base as a resource for reference services to distance learners. It also investigates their perceptions…

Two interrelated studies were undertaken to assist Alberta post-secondary institutions with meeting challenges associated with providing services to diverse distributed students that are of similar quality to services provided to traditional classroom students. The first study identified and assessed best practices in distributed learning; the…

This article presents an interview with Mark David Milliron, board chair of the Institute for the Study of Knowledge Management in Education, a trustee with Western Governors University, and a member of the advisory board for the University of Texas (UT) TeleCampus. He is also president and CEO of Catalyze Learning International, a private…