This research study examined how a multinational company determined what the critical success factors (CSFs) were for developing global e-learning. The study analyzed how these CSFs were grouped together to make their management more efficient. There were 21 participants in the study who were key stakeholders from the United States, Europe, Latin…

This evaluation used a change transition model to explore the processes of development of a three-phase professional programme devised by two teams of researchers to support teachers' expertise in six domains of science teaching. The full programme operated over two years. Interviews with developers at the end of each phase (21 interviews) and…

In order to determine the client's perspective of instructional development (ID) services, the perceptions of college professor clients of a campus-wide university ID center were studied, using a naturalistic inquiry interview approach based on the philosophy of symbolic interactionism. Developers' views were also examined through analysis of…